Shift 1 – 7:00 AM – 4:00 PM IST
Shift 2 – 1:00 PM – 10:00 PM IST
Years of Experience: 5 and above
Technical Skills:
Primary Skills:
• .NET Fundamentals:
– Strong fundamentals of OOPS concepts, like Polymorphism, inheritance, encapsulation etc.
– Programming ASP. Net MVC using C#, API development
– Familiarity with Azure Resource Manager (ARM) templates, Azure CLI, and PowerShell
• PL/SQL or MS SQL
– Strong fundamentals of RDBMS concepts
– Proficient in writing stored procedures, functions, packages, cursors, triggers etc.
– Exception handling and troubleshooting in PL/SQL programming
– Experience in turning queries for performance with large volumes of data using EXPLAIN PLAN and other utilities
– Demonstrated ability to identify root causes, debug problems and troubleshoot issues
Secondary skills:
• Incident Management Process
– Knowledge of incident lifecycle, and production support processes
– Knowledge of ServiceNow or any other incident management tool
– Documentation – creation of RCA and updating knowledge artifacts
– Experience in providing technical support during application support, release deployment, change management etc.
– Effective communication and collaboration skills within the Support team and with other stakeholders
– Experience in providing support during triages, coordinating with multiple support teams, and communicating with business users
• Problem-solving and Troubleshooting:
– Strong analytical and problem-solving skills to resolve complex issues.
– Performance tuning and optimization.
– Staying updated with the latest technologies and incident management best practices
Nice to have: Angular, Linux